Privacy Policy

Clarity Mental Health and Wellness ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.claritymhw.com) or interact with our services. By using our website, you consent to the practices described in this policy. Please read this policy carefully and contact us with any questions.

1. Information We Collect

We may collect the following types of information:

Personal Information: Information that identifies you, such as your name, email address, phone number, or other details you voluntarily provide through contact forms, newsletter sign-ups, or other website features.
Non-Personal Information: Anonymized or aggregated data, such as browser type, IP address, device type, operating system, and website usage patterns, collected through cookies or similar technologies.
Sensitive Information: If you share health-related or mental health-related information through forms or communications, we treat this as sensitive and handle it with heightened care, as outlined below.

2. How We Collect Information

We collect information in the following ways:

Directly from You: When you fill out forms, subscribe to newsletters, or contact us via email or other website features.
Automatically: Through cookies, web beacons, and analytics tools that track your interaction with the website (e.g., pages visited, time spent, or links clicked).
From Third Parties: We may receive information from third-party service providers, such as analytics platforms, in compliance with applicable laws.

3. How We Use Your Information

We use your information to:

Provide and improve our website and services.
Respond to your inquiries or requests.
Send newsletters, updates, or promotional materials (with your consent, where required).
Analyze website usage to enhance user experience and functionality.
Comply with legal obligations or protect our rights.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers: With trusted third-party vendors who assist with website operations, such as hosting, analytics, or email services, under strict confidentiality agreements.
Legal Requirements: When required by law, court order, or government authority to disclose information.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, with notice to you where required.
Anonymized Data: We may share aggregated or de-identified data for research, marketing, or analytics purposes.

5. Cookies and Tracking Technologies

Cookies: We use cookies to enhance your experience, track website usage, and remember your preferences. You can manage cookie settings through your browser, but disabling cookies may affect website functionality.
Analytics: We use tools like Google Analytics to collect non-personal information about website usage. These tools may use cookies or similar technologies.
Do Not Track: Our website does not currently respond to "Do Not Track" signals, but you can opt out of certain tracking through your browser settings or by contacting us.

6. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any account credentials or sensitive information you provide.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.
Correction: Request corrections to inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to legal obligations.
Opt-Out: Unsubscribe from newsletters or marketing communications by clicking the "unsubscribe" link in emails or contacting us.
Restrict Processing: Request limitations on how we use your information, where permitted by law.
To exercise these rights, please contact us at [insert contact email or form link]. We will respond within the timeframes required by applicable law.

8. Sensitive Information

Any health-related or mental health-related information you provide is treated with the utmost care. We do not share such information except as necessary to respond to your requests or as required by law. Please avoid sharing sensitive information unless necessary, as website communications (e.g., contact forms) may not be fully secure.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children’s Privacy

Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. International Users

Our website is operated from the United States. If you access the website from outside the U.S., your information may be transferred to and processed in the U.S., where data protection laws may differ. By using our website, you consent to this transfer and processing.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: support@claritymhw.com.

By using www.claritymhw.com, you acknowledge that you have read, understood, and agree to this Privacy Policy.

Last Updated: June 23, 2025

HIPAA and Compliance Note for Clarity Mental Health and Wellness

At Clarity Mental Health and Wellness (www.claritymhw.com), we are committed to protecting your privacy and ensuring compliance with all applicable laws and regulations, including the Health Insurance Portability and Accountability Act (HIPAA). This note outlines our approach to safeguarding your information and adhering to legal standards.

Commitment to HIPAA Compliance

HIPAA establishes national standards to protect the privacy and security of protected health information (PHI). PHI includes any individually identifiable health information, such as medical or mental health records, that we may collect, store, or transmit in connection with our services. We take the following steps to ensure HIPAA compliance:

Safeguarding PHI: When we handle PHI, we use appropriate administrative, technical, and physical safeguards to prevent unauthorized access, use, or disclosure. This includes secure data storage, encryption, and access controls.
Confidentiality: Any PHI you share with us through secure channels (e.g., designated client portals or HIPAA-compliant forms) is treated with strict confidentiality and only used or disclosed as permitted by HIPAA, such as for treatment, payment, or healthcare operations, or with your explicit authorization.
Business Associate Agreements: We work with third-party service providers (e.g., hosting or communication platforms) under business associate agreements (BAAs) that require them to comply with HIPAA and protect your PHI.
Staff Training: Our team is trained on HIPAA requirements to ensure proper handling of PHI and compliance with privacy and security rules.

Limitations of Website Communications

Please note that general communications through our website, such as contact forms or emails, may not be HIPAA-compliant or fully secure. We strongly encourage you to avoid sharing sensitive health information through these channels unless explicitly designated as secure. For secure communication of PHI, please use any designated client portals or contact us directly to arrange appropriate methods.

Broader Compliance Efforts

In addition to HIPAA, we comply with other applicable federal and state laws, including but not limited to:

State Privacy Laws: We adhere to relevant state regulations governing the privacy and security of personal and health-related information.
Data Protection Standards: We implement industry-standard practices to protect all personal information, as outlined in our Privacy Policy.
Professional Standards: Where applicable, our services align with ethical and legal standards set by relevant professional organizations and licensing boards.

Your Rights Under HIPAA

If we maintain your PHI, you have certain rights under HIPAA, including:

The right to access and obtain a copy of your PHI.
The right to request corrections to inaccurate or incomplete PHI.
The right to request restrictions on how your PHI is used or disclosed.
The right to receive an accounting of certain disclosures of your PHI.
The right to file a complaint with us or the U.S. Department of Health and Human Services (HHS) if you believe your privacy rights have been violated.

To exercise these rights or learn more, please contact us at (575) 265-4477.

Reporting Concerns

If you have concerns about our handling of your information or believe we have not complied with HIPAA or other regulations, please contact us immediately at (575) 265-4477. You may also file a complaint with the HHS Office for Civil Rights at www.hhs.gov/ocr.

Updates to This Note: We may update this note periodically to reflect changes in our practices or legal requirements. Updates will be posted on our website with a revised "Last Updated" date.

For questions about HIPAA, our compliance practices, or this note, please reach out to:

Clarity Mental Health and Wellness
605 North Main Street

Clovis, New Mexico 88101

By using www.claritymhw.com, you acknowledge that you have read and understood this HIPAA and Compliance Note.

Last Updated: June 23, 2025